DELIVERY CONDITIONS: PLACE, TERM, EXPENSES AND PAYMENT
The customer will choose the place of receipt of the merchandise at the time of ordering. The territorial scope for deliveries of the order is peninsular Spain and the Balearic Islands.
The service will be carried out in the city of Madrid by ecological transport, bicycles. In the rest of the territories, the service will be managed by the shipping company DHL.
You will have to provide a delivery address where usually, and in the morning and afternoon, the shipment can be delivered. Name and ID number must be included in the signature of the receipt.
The service can be tracked through the link that will be sent by email to the customer once the order is confirmed. Shipments once made may change address (within the same area of influence of the distributor center), and delivery date from that link.
A first delivery attempt will be made at the indicated address, and a second pre-notified delivery via telephone, in the case of absence. If the agency fails to deliver in these two attempts, the shipment must be picked up at the available Envialia service center closest to your address. If, after five (5) calendar days from the date of the notice, the customer has not contacted the carrier to arrange a new delivery date, the products will be returned to the warehouses of Casa de Condimentos Granel Selecto and the customer must take care of the shipping and return costs, as well as the possible associated management costs.
In the event that the shipment does not arrive in perfect condition and has any visible damage, it may be refused, or it may be accepted by noting the content review reservation on the delivery note. If the damage is not visible, you will have 48 hours to file the relevant claim. Transportation claims will not be accepted after the dates indicated.
The delivery period will be 48 to 72 business hours (Monday to Friday, not holidays), once the order is confirmed and paid. In deliveries in the Balearic Islands the term will be 72 to 96 working hours.
Shipping costs will be reported at the time of purchase online, depending on the weight and place of delivery. They will be free from the following amounts
Province of Madrid : 59 euros
Other peninsular provinces: 90 euros
Balearic Islands: 120 euros